A Dash of Spice Magazine | Can you be replaced by Technology
The government launched online portal allowing direct purchase of insurance policies, doing away with insurance agent or financial advisor. My financial advisor didn't look too pleased with the news.
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Will you still have a job?

 
Can you be replaced by Technology

Will you still have a job?

Posted by in Career 10 Apr 2015

On Wednesday the government launched the online portal allowing direct purchase of insurance policies, doing away with the insurance agent or financial advisor. Good news everyone screamed, now we can save on all the agent fees!!! Incidentally I was meeting my financial advisor that afternoon who didn’t look too pleased with the news.


“…now with this new service, we’re THROWN OUT of a JOB. All that training just gone to waste.”

“I’ve got to decide what to do next. First we’re told by the authorities to have all these certifications before we can sell financial products or give financial advise and now with this new service, we’re thrown out of a job. All that training just gone to waste.”

I could feel the despair in his voice.

Over the next few days I had to call several agencies to set up my online account and the responses I got were pretty similar. First, I had to go through the whole series of “press 1 for…” followed by “press ** for….” until finally listening to elevator music and advertisements, a human picks up the call.

Then, “financial idiot” Rachpal starts hammering away one question after another and several times I had to hear them say “you can find this information on our website” or “the instructions are on our website.”

I kept my cool; persisted with my questions until my work was done. Was I angry? Yes. Did I show it? No.

Anyone who knows me will know that I have very low patience for poor service. Then why didn’t I get upset? Simply because I felt sorry for these service personnel. They aren’t the only ones keen to get a customer off their back. This week, I also experienced similar service from staff at restaurants and clothes boutique. No smile. No small talk. No reaction to a joke.


I would hate to see the day when more and more of my loved ones are out of work as technology or a robot replaces their work.

Day by day, we hear of technology replacing a work process. Recently in Singapore, the Prime Minister was at an eatery watching a demonstration of a drone serving food. All that excitement of how we can use less humans to do the work!!

So if technology can replace work that humans once used to do, what then will humans do?

I would hate to see the day when more and more of my loved ones are out of work as technology or a robot replaces their work.

Here I am, sitting at my favourite Friday night hangout, Esmirada @Orchard having my favourite garlic prawns and sangria.

No drones please. Nothing like a warm smile, a gentle touch and some silly banter.

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